KYLIE HAT

Terms and Conditions

Please note the following prior to placing your order:

• All pre-orders are considered final and are unable to be cancelled/refunded. If you have ordered the incorrect size, please reach out to us promptly at hello@heymumandco.com and we'll do our best to accommodate your request.

• If you have purchased a pre-order item and an in-stock item, your entire order will be shipped in full when the pre-order item is ready for dispatch. If you would like to receive in-stock items first, please place two separate orders.

• The estimated dispatch date of your pre-order is advertised on the product listing at the time of purchase. Please note that this may be subject to change depending on manufacturing/shipping delays that are beyond our control. Pre-order information and updates will be listed at the top of this page.

• Please note that each batch of garments may exhibit slight differences in colour. These variations are a natural result of production and may not be identical to previous or future batches.

• We retain the right to cancel any pre-orders should we encounter any issues with stock shortage. Should this occur, full refunds will be promptly issued for the affected orders.

By purchasing from our website, you acknowledge and accept these terms and conditions.

Please follow our care instructions for longevity of your garment

• Cold machine wash 
• Do not tumble dry
• Low heat iron. Do not iron print
• Do not dry clean
• Do not bleach
• Can be hung dry in or outside

We are located in Adelaide, Australia and currently only ship within Australia with both standard and express services available. 

SAME DAY PROCESSING is for orders ordred between 6am - 4pm

If you need your order by a certain date, or for a special occasion, please contact us via the contact us page or socials prior to ordering, and we'll do our best to accommodate your request.

To calculate shipping times for all Australian orders and Standard International shipping, please visit the following link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please Note:

- Hey Mum and Co is not responsible for delays, damaged or lost mail. Please track your order via the Australia Post website and make contact with the suppliers directly in regards to damaged or lost mail.

- Please ensure your address is correct upon checkout. Please contact us as soon as possible if you wish to change your address. Unfortunately if the item/s have already shipped we will not be able to change the address.

- Postage delivery times are from time of shipment, not when the order has been placed.

- Business days do not include public holidays or weekends.

If you have any questions in regards to shipping and delivery, feel free to contact us by email at hello@heymumandco.com